A business needs customers in order to stay in business.  Well duh!

There are only 4 ways which a business can increase income:

  • Find new customers.
  • Find ways to increase purchase volume when a customer visits your store/website.
  • Decrease expenses
  • Bring back existing customers.

Customer loyalty is not the same as customer satisfaction or quality customer service.  Loyalty is a far broader concept which includes these five factors:

  1.  The overall customer experience is positive.
  2. The willingness of the customer to build a relationship with you and your company.
  3. The willingness to be a repeat buyer.
  4. The willingness to recommend you to others.
  5. A resistance to switch to a competitor.

Loyalty is not the same as:

  • Customer satisfaction alone.   A customer can be satisfied but it doesn’t draw them back to a business for more.
  • Buying as a result of an offer, incentive, or sale.  You cannot buy loyalty.  It must be earned over time.
  • A Large Market Share.  You might have a big customer base because your price is better or your competitor is weak.
  • Repeat buying alone.  Some people buy out of habit, convenience or price but will easily change.

Customer loyalty happens when a person has a shopping experience which exceeds their expectations on more than one occasion.

How can a business leverage and engage their customers into loyal repeat buyers?

Some answers are simple, yet difficult to place into action consistently each and every day.

I know.  I have been that business owner struggling to find new business as well as keep the current customers happy.

I am also a consumer and every business I enter, I am evaluating my experience.  And I am sorry to say, the majority of small local businesses totally fail in engaging me in any conversation beyond – “Can I help you?”

Business has changed.  The economy has changed. The consumer has changed.  It is time for the small business to change as well in order to survive.

This blog is my effort to share with business owners they can do something different to increase the number of customers they reach as well as provide the type of shopping experience which turns casual customers into loyal customers.

So hold on.  I have a whole bunch of talking and blogging ahead.  Stay tuned.

It’s remarkable to watch. The power of the human spirit can move people to accomplish so much. It can be a massive endeavor like a young girl battling for her life for weeks in the hospital – and then getting the news that she can go home. Or it can be something much smaller like complete strangers offering well-wishes and prayers or family members designing T-shirts and selling hundreds of them in support of a loved one.

Whatever the case, the human spirit can push people forward and bring people together.

***

A couple of weeks ago, I wrote an article about Leni Broddle and her scary fight to survive a complication with her heart condition. When I initially published the story, my goal was to help the family promote and sell T-shirts that had been created in support of Leni and her family.

But an incredible thing happened. Before I was even able to start my campaign to outfit America with black and gold shirts, I received a message from Leni’s camp. I was told it might be best to pull back on that plan. You see, the shirt orders were already flying in from family and friends – and their families and friends. At the time of the message, 100 shirts had been ordered, and there was a fear that they couldn’t keep up with the demand. The order count has now surpassed 200. We hear so much sadness in the news today, but stories like this illustrate how much compassion is still in the world. So much that hundreds of shirts can be sold without really trying.

It’s the power of people – and I suppose the power of social media. Through social media, Leni’s story caught the attention of all sorts of people, and all sorts of people took to Twitter and offered their support. ESPN college basketball analyst Jay Bilas tweeted, “Go Leni!!#HealAngry.” Of course, when someone like Bilas mentions you, others – complete strangers – will follow suit, including another ESPN analyst, Rebecca Lobo.

Wichita State University Head Coach Gregg Marshall doesn’t have a Twitter account, but he left one of the 376  (as of May 6) guestbook posts on the CaringBridge journal dedicated to Leni:

“I want to personally let you know Shocker Nation is behind you and your family.  There is no doubt in my mind that you are going to continue to battle, just like my team this season!  I am so happy we could bring you joy while watching “Shock Ball.”  Our thoughts and prayers are with you, Leni. #HEALANGRY

The outpouring of support was tremendous, but the most important and heartwarming update from today came in the form of a release. Here is today’s CaringBridge entry from Leni’s parents:

As of this posting we are in the car Wichita bound!

Leni got dismissed shortly after 10.

The last Doctor we saw said, “she’s been through a lot. It’s amazing she’s going home, especially this soon. Just shows how strong of a little girl you have.”

Her road to recovery is still long but we are happy to do it from home.

We know it’s because of all the prayers that we are able to bring our little girl home.

While this will be our last daily update, we will post periodic updates of Leni’s recovery and how she is progressing. Thank you to everyone for all your support along this difficult journey.

That post was labeled as “Day 23.” In the span of about three weeks, Leni has endured everything from heart surgery, including placement of a pacemaker, to going through morphine withdrawals. If you have some time, reading the full journal at CaringBridge is both heartbreaking and inspiring. It’s easy to see where Leni gets her strength, though. Her parents endured torture watching Leni go through this, and yet, they always found the time to make sure anxious family and friends knew what was going on.

Over the weeks, many #HealAngry pictures have made it to social media, but I’m going to leave you with one image I really like that a family friend did on his iPad:

#HealAngry Illustration

Thanks to Thomas Kepka for permission to repost his blog.

When Leni Broddle was born two years ago, she was diagnosed with a congenital heart defect called tetralogy of Fallot. In short, it’s a series of defects that requires surgery but is often managed for an eventful and happy life – snowboarder Shaun White has the same condition for example.

However, management of Leni’s heart condition slammed into a major obstacle earlier this month. According her CaringBridge journal created and maintained by her family: “Because of a mistake in her medicine, she inadvertently received an overdose of her heart medication. After vomiting most of the day, she finally became unresponsive and had to be given CPR. She was rushed to the hospital in Emporia. She was then airlifted to Children’s Mercy Hospital in Kansas City where her treatment began.”

If you read the journal about the exact events that took place, they are harrowing, and as of this writing, while there has been much progress, the fight is not over.

Fight, however, is exactly what young Leni has. She also has inspiration, and it is symbolized in a Twitter hashtag, #HealAngry.

What is #HealAngry?

Marshall said whatever you do, do it with anger. If you’re a teacher, teach angry, if you’re an accountant, count angry.

You could probably infer that Leni’s family has plenty to be angry about, but that’s not what is going on here.

Here’s how the family describes it on CaringBridge:

“HealAngry is a play on the Wichita State Shockers Basketball team’s rally cry from the NCAA Tournament. During the Shox Final Four run, Coach Marshall relayed a message from some former WSU greats, including Antoine Carr and X-Man. It was play angry. Have passion, and be a force.

play angry

Wichita State Shockers Road to Final Four to Atlanta Play Angry t-shirt

“After the tournament was over and the team came back to a packed Koch Arena welcome home, Marshall said whatever you do, do it with anger. If you’re a teacher, teach angry, if you’re an accountant, count angry. In a message, a dear friend, Phyllis Guinn, told Leni to Play Angry. Well, we love the Shockers and Leni loves “Shock Ball” so it fit. Leni needs to heal and her coach would want her to heal with anger. She is battling with force.”

Carl Hall Offers Support

Stories of athletes offering their encouragement to young kids battling illness is not necessarily uncommon, but it is always inspiring. If you watched much of the NCAA college basketball tournament this year, there’s a good chance you saw the story of Michigan State’s Adreian Payne.

In this case, Carl Hall, who plays for Leni’s beloved Wichita State, can relate in a lot of ways to what Leni is going through. He also has a heart condition that forced him to change his life. He was told not to play basketball anymore. Obviously, as we watched him play in the Final Four earlier this month, he overcame that obstacle.

carl hall angry

WSU Shocker Carl Heal gives support to two-year-old’s recovery

Hall’s story, as well as his affiliation with the Shockers, made him a Broddle family favorite. On CaringBridge, the family mentioned the importance he has had. As Leni started to show signs of being more responsive a couple days ago, “A single tear rolled down her face when nurses brought up the Shockers’ Final Four run and specifically Carl Hall.”

Hall is also central to this story because he took the time to reach out to the Broddles via a family friend’s Twitter account. The picture to the right can be found in a #HealAngry Twitter search.

Shirts in Support

Friends and family have latched onto the #HealAngry mantra. Black and yellow shirts – Shocker colors – are being sold on Facebook with those words emblazoned on them. As of April 17, about 150 shirts have been requested. Fulfilling those orders will not be a small task, and as of right now, T-shirts are not on sale to the general public because of concerns of being able to handle the delivery process if the demand became too large.

The family is, of course, accepting prayers, and it would not hurt to fill the HealAngry hashtag with pictures of your support. 

I encourage you to #TweetAngry for Leni!

Thomas Kepta

Reprinted with permission

The new kid on the block is mobile marketing

The new kid on the block is mobile marketing

 

There is a new kid on the block.  And that new kid is about to change EVERYTHING we know about Internet marketing.  That new kid’s name is m-Commerce

This short video will explain why you should get to know the new kid better.  In fact, you need to invite him into your business and get to know each other much MUCH better.

m-Commerce is far more reaching than a passing trend.  Mobile marketing is uniquely positioned to overtake Internet marketing or i-Commerce as we now know it today.

Many experts are calling it the Mobile Revolution.  It is revolutionizing the entire buying process from product research to finalizing the transaction.

THE INTERNET IS DEAD.

Why?  Because the technology available today is creating new consumer behaviors.  Customers are no longer bound to their television or personal computer where advertising is being thrown at them.  They are now in charge of what they see and do though their smart phones.

Advertising is no longer being passively pushed into the consumer’s subconscious. The consumer is consciously pulling advertising to their smart phone screens for viewing.

Look around.  Big businesses are already using mobile marketing strategies to capitalize on this shift.  Why aren’t you?

By watching this video, any small business can learn how to profit and even thrive using this new set of rules now defined by your customers.

You will be surprised how easy it will be to marry your offline marketing strategies with online social networking using m-Commerce and double your customer base.

Click here to watch the video now

By taking a $1.00 seven day trial, you can experience the power of bringing mobile to your business RIGHT NOW.

I will be glad to help.  Text “AskRandi” to 96362 and I can help you with your first campaign.

 

To your success

~Randi Thimesch

 

 

Goin’ Mobile 2013 Style

There is no doubt The Who is one of my all time favorite rock band. Their album Who’s Next, released in 1971, is still part of my remaining collection of vinyl’s. I believe I have owned  their album on darn every format ever released: 8-track, cassette, CD, MP3, and digital.  Yep, I’m just that old.

“Won’t Get Fooled Again”, the most well known song on the album, will probably keep it’s place in history as the theme song for CSI Miami.  Less well known is the song “Going Mobile” written by Pete Townshend with Keith Moon on the drums.   Its lyrics celebrate the ownership of a mobile home,  traveling the open road, and leading a carefree lifestyle.  One of the last lines scream “Watch the police and the taxman miss me, I’m mobile” as a defiant statement against tradition.

“Goin’ Mobile” has taken on a whole new meaning now I am about to launch a mobile marketing business.  Did Pete Townshend have a crystal ball?  He might have written the words thinking about an RV, but change the image in your head to a smart phone and now you have goin’ mobile 2013 style.

Now if we can just remove the one line “play the tape machine” .

Beep. Beep. Oh yeah!

 

Personal Branding Step-by-Step Guide [infographic]

Probably the biggest phrase I see and hear of late is… “at the end of the day”.

So I will say it too:  ”At the end of the day, who is it you can count on the most?”

The answers usually include God, spouse, kids, or a beloved pet.

My answer is YOURSELF!

All those answers are well and good, they mean nothing unless you believe in yourself.  At the end of the day, you are still responsible for YOU and the decisions you make.  You shouldn’t rely on someone or something else to define you, who you are, or what you think.

In the old days, it was called Conscious Raising.

Now-a-days, it is called Personal Branding.

So What is Personal Branding?

Some people might call personal branding as bragging, or being full of themselves, or full of $h!t.  Others think if they live life honestly, they will always be known for those positive characteristics, no need to go out and announce “Hey everyone, I am an honest person.  Come work with me!”  That was before, you know, the Internet (gasp!) when people actually talked to each other over a cup a coffee.

Not everything positive is discussed over our morning Joe;  there are rumors, hearsay, gossip, negativity, and lust for revenge. Coming from a small community, there were lots of “secrets” which weren’t really secrets at all.  But those “secrets” rarely went outside the family or the community.  And give it time, the gossip or rumors would give away to something more juicy about someone else.

It isn’t so easy any more wait out a bad rumor or gossip.  In fact, I think it is impossible.

Nothing, absolutely nothing is off limits from being shared over the phone, by text message, photo mail, or through Facebook, Tweets, or YouTube. Something which creates interest and shared via social media can take on a life of its own and once that information get out there, there isn’t much which can be done about it.

The average person probably doesn’t need to worry about their Internet reputation but if you are a person in the public eye, you need to be concerned!  No one can be all things to all people all the time and you will eventually run into someone with whom disagrees with you; and that person may decide to take their disagreement to social media.  And you will have absolutely no control about what is said, where it is being said, and who is sharing it.

Once that information goes out about you, it is pretty much too late to counteract the damage done without looking pathetic or desperate.

This is why a personal branding campaign should begin when times are good, not when all goes bad.

Personal Branding can be likened to an insurance policy.  You purchase a policy in hopes nothing goes wrong, you contribute something monetarily each month, and do an occasional check up to make sure your policy is up to date. But if something does go wrong, there is some kind of plan in place to counteract the unfortunate event.

Just Google Yourself!

What does the Internet has to say about you?  You might be surprised just where Google finds your name.

When I Googled myself six months ago, I was not surprised to find my name linked to a business I once had owned.     What did give me a start, however, was finding the condolences I had written on funeral home’s websites.  Not that I was embarrass about what I wrote, I felt somewhat violated how something so personal was being used, years later, for marketing the mortuary.

Today, when I Google my name, I find links to my website, my comments on other websites, and to my LinkedIn profile. All links which I carefully created through a personal branding plan to purposely bury a point in my pass which did not reflect who I am today.  It wasn’t until I hit page 8 did I find something about that old business, and even then, it was a very positive article.

So you Googled yourself and you didn’t find anything about yourself, positive or negative – congratulations.  Just remember, tomorrow is another day. When it comes to your reputation on the Internet and it could go sour quicker than milk left in the van during July in Kansas.

Ignoring your presence on the Internet isn’t a good idea, because your competition has filled the void with your lack of presence. And they just might get the customer without doing anything more than blogging about their cat.

The cold hard truth is this:  people do not trust anyone because they have been burned over and over again. They want a reason to trust you if they like your message.  If your message can not be found, people do not believe in your validity and commitment.  It is too easy for them to think you are a fly-by-night type who dabbles around and then disappears.  You must give them something they can grab onto, a way they can see you are real and sincere, otherwise, they will make their own conclusions without your input.  How will you ever show your potential customers who you are and what you can do for them if they can not find you via social media.

Let’s face it, if you are going to have a date with someone you just meet on Match.com, aren’t you going to Google them to see if they are really the person they claim?

Are you ready to be pro-active about who you are on the Internet?

Yes!  Awesome. This is the place to be and the following is the information you need to embrace.  Let’s get started.  Go to the fifth suggestion and create a domain with your name.  It is easy and inexpensive.  Go Daddy is the most well known domain registration website.

Now this is the part which isn’t as easy, start writing.  Get a journal and write your passion, your purpose, your heartaches and your dreams and now you have fodder for your blog.

Don’t get overwhelmed.  I am here to help with your personal branding campaign.  Just send me an message at the bottom of this page, or give me a call at 316-371-4320.

In the meantime, enjoy the following Infographic and I will blog later on more ways to brand yourself online.

Personal branding

Personal Branding Infograph

Enhanced by Zemanta

30 Really Awkward and Inappropriate Domain Names

On an earlier post, I mentioned I always check my domain names in Urban Dictionary to avoid an unintentional racial slur or something sexual.  You know, a little on the randy side.

But get a load of these Domain names.

What the heck were they thinking?  No mojo love here!

1. Itscrap.com

IT Scrap

2. Whorepresents.com

who represents

Who Represents?

3. Penisland.net

Pen Island

Pen Island

4. Expertsexchange.com

Experts Exchange

Experts Exchange

5. Speedofart.com

Speed of Art

Speed Of Art

6. Nobjs.org

North Of Boston Jewish Singles

 

7. Gotahoenorth.com

Go to the North

Go Tahoe North

8. Lesbocages.com

Les Bocages

9. Americanscrapmetal.com

American Scrap Metal

10. Masterbaitonline.com

Master Bait Online

11. Therapistinabox.com

Therapist In a Box

12. Analemma.org

Analemma Society

13. Therapistfinder.com

Therapist Finder

14. Wintersexpress.com

Winters Express

15. Swissbit.ch

Swiss Bit

16. Dicksonweb.com

Dickson Web (now redirected to dicksondata.com)

17. Therapist.com

Therapist

18. Budget.co.ck

Budget Cook Island

19. Mp3shits.com

MP3s Hits

20. Kidsexchange.net

Kids Exchange

21. Choosespain.com

Choose Spain

22. Bendover.com

Ben Dover

23. Bitefartcafe.rs

Bitef Art Cafe

24. Powergenitalia.com

Powergen Italia (accessible only via the Wayback Machine)

25. Cumstore.co.uk

Cumbria Storage Systems (accessible only via the Wayback Machine)

26. Teacherstalking.org

Teachers Talking

27. Ladrape.com

La Drape

28. Childrenswear.co.uk

Children’s Wear

29. Molestationnursery.com

Mole Station Nursery (now redirected to molerivernursery.com)

30. Oldmanshaven.com

Old Man’s Haven

http://www.boredpanda.com/worst-domain-names/

Enhanced by Zemanta

It’s Hot in Topeka!

And everywhere else in Kansas.  Yesterday, every city in the entire State of Kansas reported their high over 100 degrees.  I think today and tomorrow and the next day and so on and so on have the same forecast.  IT”S HOT!!  Because there is nothing we can do about HOT outside, lets have a few laughs about the heat.  Here is my favorite TV clip from “Foster’s Imaginary Friends” It’s HOT in Topeka!

So hey there, Topeka, you have mojo!  It’s Hot in Toe-PEE-kaa!

Enhanced by Zemanta

“I’m Farming and I Grow it!”

The Peterson Brothers from Saline County Kansas creators of “I’m Farming and I Grow it!” are the perfect example how a person, place or thing can become an online personality.  Take a look at their fun video parody to LMFAO’s “Sexy and I Know It”.  With their viral success, will they still keep farming?  I bet so.  These bros have great mojo!

Enjoy!

 

 

Enhanced by Zemanta

Why start small, dream large can be bad advise for an online newbie like me.

The year 2012 began with a personal goal of becoming an online entrepreneur and the year is nearly half over.  It is time to reflect and reassess.

Am I there yet?  No, absolutely not.

I’m I ready to toss in the towel?  Hell NO!

The Internet is one big ass place… and there is plenty of room for some ass-kicking attitude.

The best advice so far has been:  Start small, dream large..

And start small, dream large HAS BEEN THE WORST ADVISE EVER!

It is hard, if not impossible to have a big dream and NOT get stuck in the day-dreaming cloud.  There are so many DISTRACTIONS from everyday life.  Add Facebook, emails, and Pinterest, and well……where did the day go?  Oh crap, what HAVE I done in the last six months?

So I am taking a step back and FOCUS on what I really want to accomplish.  The first order of business is to pull out the post-it notes and use them on a door to map my goals and what steps I need to take to make them happen.  My new inspiration is participating in Numis Network 90-day Blitz.

How about you?  What are your biggest distractions and how do you stay focused?  Drop me a note and let me know what’s working for you!

Enhanced by Zemanta